Troubleshooting

Find your symptom below, run through the checks in order, and follow the linked guide if you need more context.

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Server not listed in dashboard

1. Confirm you have Manage Server on that Discord server.
2. Confirm Formify is still a member (not kicked).
3. Refresh formify.pro/dashboard.
4. In Discord, run /register.
5. If the server appears under Invite Ready Servers, click Add Bot and complete OAuth.

→ Setup

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Form message never appeared

1. Did you click Publish after saving? Saving alone is not enough.
2. Can Formify View Channel and Send Messages in the target channel?
3. Is the form disabled? Check the Basics tab or run /list forms.
4. Try Publish again and pick a different channel to test.
5. From Discord: /resend form:<id> in the channel where you want the message.

→ Forms · Permissions

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Submissions not appearing in the review channel

1. Verify the form Output channel in the dashboard matches where you are looking.
2. Check Formify permissions in that channel (view + send).
3. If output is Thread or Forum, look in the configured parent, not a random text channel.
4. Open Submission Logs — if submissions appear there but not in Discord, it is a channel permission or wrong output ID.
5. Check whether the form is disabled or the user hit cooldown / blocked roles / one-submission limit.

→ Submissions

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Response buttons do nothing

1. Clicker must have a form mod role or Manage Server.
2. Open the submission in Submission Logs — does it still exist?
3. If someone ran /clearsubmissions, old Discord messages will not work properly.
4. Check whether the submission was already approved/denied/ignored (buttons disable after use).

→ Submissions · FAQ

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Roles not applied on approve/deny

1. Formify needs Manage Roles.
2. Formify's role must be above the roles in your after-approve / remove lists.
3. Confirm the correct roles are selected on the form Roles tab.
4. Check audit-style activity on the submission output — Formify often logs a failure reason in Discord.

→ Permissions

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DMs not sending

1. The user may have DMs disabled for the server or bot.
2. Check approve/deny/DM embed settings — some forms route responses to a channel instead.
3. Try DM Response manually from a fresh test submission.

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Tickets not creating

1. Formify needs Manage Channels.
2. Confirm category exists and Formify can create channels there.
3. Check max open per user on the template or form ticket settings.
4. Submitter must still be in the server.
5. For form tickets, confirm ticket output or Ticket Response is configured.

→ Tickets

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Cannot claim / close ticket

1. User needs a support role on the template or Manage Server.
2. Run /ticket info in the channel to see current state.
3. /ticket add requires Manage Server — different from claim/close.

→ Commands

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Bot profile won't save

1. Grant Formify Change Nickname in Server settings → Roles.
2. Use images under 512 KB (PNG, JPG, GIF, WebP).
3. Wait a moment if the bot recently reconnected, then try again.

→ Bot profile

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/create says form limit reached

Discord-side creation allows four forms per server by default. Remove unused forms or vote on top.gg if your server uses that bonus. You can still create forms from the dashboard.

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Get more help

If you worked through the section above and it still fails, note:

• Server ID and form/ticket ID
• What you expected vs what happened
• Screenshots of permission settings (Formify role + channel)

Then ask in the support server.