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Tickets

Formify supports two related ideas:

  1. Ticket templates — reusable setups you publish (button, support roles, category, embeds).
  2. Ticket logs — the list of support channels that were actually opened.

In the dashboard sidebar, Tickets means templates. Ticket Logs means open/closed support channels.

Ticket templates

A template defines how a support button works and what happens when someone opens a ticket.

Create a template

  1. Go to Tickets → New ticket (or install from Marketplace).
  2. Configure:
    • Title and button label
    • Support roles — staff who can claim, close, and manage the ticket
    • Category — where Discord channels are created
    • Channel name format — e.g. support-{user}
    • Max open per user — limit duplicate tickets
    • Transcript and close behavior
  3. Save, customize Embeds if needed, then Publish to a channel.

Members click the button (or pick the template from a ticket panel) to open a private channel.

Ticket panels

Ticket panels work like form panels: one message, multiple ticket types.

  1. Go to Ticket Panels → create a panel.
  2. Set title, description, and display type (buttons or dropdown).
  3. Attach one or more ticket templates.
  4. Publish to Discord.

See embed settings per panel under Embeds on the panel editor.

Form-linked tickets

Forms can open tickets automatically or when staff click Ticket Response:

  • Configure the Tickets tab on the form
  • Or enable ticket output / approve-to-ticket options

Those tickets show up in Ticket Logs with a form origin. The submission detail page links to the ticket when one exists.

Working tickets in Discord

Common slash commands (see Commands for the full list):

Command Purpose
/ticket claim Assign yourself to the ticket
/ticket close Close with optional reason
/ticket reopen Reopen a closed ticket
/ticket info Show ticket metadata
/ticket add / remove Add or remove members (Manage Server)
/ticket closerequest Ask the submitter to approve closing

Support roles on the template (or Manage Server) can use most actions. Formify needs Manage Channels to create and manage ticket channels.

Inside the ticket channel, staff may also see buttons for close, approve, deny, and claim depending on how the template was set up.

Ticket logs in the dashboard

Go to Ticket Logs to:

  • Filter by open, closed, or claimed
  • Filter by origin (form, panel, or standalone template)
  • Search and sort
  • Open detail view and use Claim, Close, or Reopen
  • Jump to the channel in Discord

Pagination shows 50 tickets per page.

Close requests

When staff run /ticket closerequest, the submitter gets approve/deny buttons. If they approve, the ticket closes along your template's rules. If they deny, staff can continue the conversation.

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